KeyNest

“The lockers removed the need for a front desk altogether. It’s a welcome shift in how we operate, moving from manual admin to fully automated key exchange.”

“I have to say, KeyNest’s Customer Service is super responsive. They take seconds to get back to us - and we usually can close the case’s ticket in minutes. I think (KeyNest) it's probably one of the best and most reliable pieces of technology that we've been able to lean on in the business. It's made access to the property secure and easy. It helped us save a lot of money, of course, because if we had to send a minimum of 2-3 full-time employees to a property to do check-ins and claims - that would have cost a significant amount of money.”

“Nowadays, we use KeyNest for 10 or more key exchanges a day, also with cleaners and maintenance staff. It's a simple process: we send an instruction and the guest picks up a key from a local store. It doesn't cause trouble even to people who have never used this type of key collection system before.”

“I think KeyNest is probably one of the best and most reliable pieces of technology that we've been able to lean on in the business. It's made access to the property secure and easy.”

“We no longer get lost between what needs to be done for a flatshare in Marseille, a house in Lyon, or a student residence in Paris. We have a process in place that is essentially the same, which has helped the teams be much more efficient.”

“From an operational standpoint, the time saved by our team and the full suite of automated triggers has significantly improved our service quality and generated savings as a result.”

“The time saved by our team and the full suite of automated triggers has significantly improved our service quality.”

“Using the KeyNest Cloud for key management in our office has been highly advantageous for our daily operations. It’s an innovative solution, and I highly recommend implementing this system early on for anyone starting a business involving complex key management. Having all the key-related information in one place allows the Blueground team to easily track key usage, monitor collections and drop-offs, and receive alerts in case of emergencies like lost keys.”

“Before adopting KeyNest, we had a key exchange system in place that involved key boxes for tenants to collect and drop off keys at their convenience. Alternatively, one person from our staff was responsible for managing the key distribution. However, as the number of keys grew, this process became increasingly complex. That's why we decided to partner with KeyNest. Their service has significantly improved and simplified key management, allowing customers to collect and drop off keys effortlessly.”

“It's a fundamental part of the business - a cornerstone of how we can do what we do.”

“I remember one case when there was a minor miscommunication about a key status. KeyNest Customer Care got involved right away and solved the case in minutes. And to be fair, the Customer Service at KeyNest has been generally great. They are knowledgeable and know how to solve operational problems quickly.”

“And then we've got viewing agents picking up the keys from Points daily as well as cleaners, inventory and maintenance staff. So several different people in the organisation need to access the keys and have to drop them off using KeyNest - and because the whole system is simple to understand and use, I don’t have to worry about managing the keys in a manual way ever again.”

“Managing our keys effectively and safely across a wide geographical area has been essential to our business model since the beginning. At the start of our journey, I was disheartened after looking at options like electronic locks or lockboxes. Then I called KeyNest. Back then, their focus was on Airbnb but after chatting with KeyNest’s Co-Founder, we came to a solution that worked perfectly and allowed our business model to thrive. Today, I don't want any keys in our office, they must all be kept safely in a KeyNest, ready to be utilised whenever needed by our tradesmen.”

“In our smaller destinations, like Modena in Italy, there were no KeyNest Points available, so we requested for the locations to be opened specially for the needs of Habyt’s operations. I was frankly quite surprised by how quickly they were created. Whenever requested, I saw new Points being ready for us to use within a week or two. I find this to be one of the core advantages of KeyNest: being fully flexible and responsive. Introducing KeyNest Points service was a game changer for our operations .”

“The integration between KeyNest and GuestReady’s internal system, (RentalReady) has allowed for deeper automation of daily operations. Missions for cleaning and maintenance teams have individual collection codes for each agent, once keys are collected or returned the team has full visibility. Moreover, this integration enables GuestReady to send guests their check-in details five days before arrival, enhancing communication and ensuring a smooth arrival process”

“KeyNest Lockers have been an essential component in managing multi-unit buildings like The Fitzroy and Greenwich Park Studios. Having a locker inside the building allows GuestReady to keep all keys, for guests, cleaners, and maintenance teams, in one secure and convenient place. This system eliminates the need for guests to walk or follow tricky instructions on how to collect or return keys, reducing both risk and friction during their stay”

“Recently, with the new city requirements and council restrictions in Dublin, KeyNest swiftly supported our transition from lockboxes by adding new partner shops near our properties and in the city centre. This ensured a smooth move to the KeyNest system, allowing us to stay compliant while maintaining easy and secure guest access.”

“To maintain our standards for guest experience while scaling efficiently, we needed a smarter and more automated solution that could grow with us. That’s when we began working closely with the KeyNest team - not only their operations and customer service teams but also their product team -which has since helped us significantly increase our operational volume by eliminating the need for in-person greeters and streamlining key management across all markets”

“KeyNest continues to provide round-the-clock support to all operation teams through live support between our agents, responding swiftly to new location requests or last-minute operational needs. What started as a practical response to a global challenge has grown into a long-term, innovative partnership, helping GuestReady scale faster, deliver smoother guest experiences, and maintain operational excellence across a growing portfolio of properties.”

“When GuestReady first launched, most check-ins were handled in person, which worked well while our portfolio was small. However, as the company expanded rapidly across multiple cities, this approach became too operationally demanding to sustain.”

“KeyNest swiftly supported our transition from lockboxes by adding new partner shops near our properties and in the city centre.”

“I'm very happy. I don't regret a thing, not for a second!”

“We couldn't have imagined anything better. It's technology on a human scale. Personally, I think it's suitable for all hotels.”

“The KeyNest Locker allowed us to be flexible and adapt to the unexpected. It was literally designed for us.”

“The Lockers are real game changers when it comes to time saving. This system allows guests to retrieve their keys independently, at any time, using a code they receive.”