Kelley Create

“We can report by branch or company-wide to track spending. It’s a good feeling to see the cost savings.”

“Working with Kelley Create means we know we have what we need every day to make the right decisions. For a nonprofit operating on thin margins to support the community, that feels pretty awesome.”

“I’m most proud of our uptime, to keep it all operating so we can continue to make money. Without our connection with Kelley Create and their repository of knowledge, it would all go out the window. They treat us right, they’ve grown with us as we’ve grown with them, and together we sell tickets 365 days a year,”

“Kelley Create lays out solutions in lockstep with the hit-or-miss nature of our revenues so we don’t break the bank,”

“We are a 365-day-a-year business that makes money mostly on weekend nights, so support 24/7 is a huge thing for us. If we can’t process credit cards Saturday night, well, that’s a stomach-dropping loss. Kelley Create understands they need to keep us selling tickets no matter what, and they always come through.”

“When everything failed with that other provider, the weight on our shoulders was unbearable. Kelley Create lifted that weight, said ‘we got this,” took the time to listen, then quickly implemented the solution while treating us fairly, including pricing transparency, expectations, and all that. Now, I’m both confident and thankful I met Kelley Create,”

“People don’t quit on companies; they quit on people. With Kelley Create, we’ve got partners who care about our success as much as we do.”

“We were looking for a fix that could happen now, immediate implementation,” said Mr. Frey. “So Kelley Create’s reaction was key. They showed interest in the problem, more interest in fixing the problem, and hooked up their secure cloud fax service for us within a few hours of our initial meeting. I had the first few fax numbers up a few minutes after that.”

“The only way to communicate patient information to the Washington State Department of Health, well, it must come through on fax,” explained Mr. Frey. “But with Kelley Create running our secure cloud fax, I don’t worry.”

“No news is good news when it comes to fax,” laughed Mr. Cheung. “Management is very happy with the Kelley Create solution.”

“Our community trusts the service we provide. That’s important because we’re their first line of healthcare, we’re in their backyard, and the next closest service is 40 miles away. But does our community care what fax we use? No, and they shouldn’t. But we do because for better or worse, the healthcare system here still runs on fax, so we count on Kelley Create.”

“Kelley Create understood both our history, the short-term emergency, and where we wanted to go, needed to go. Then they delivered the solution.”

“I think, across industries, management is recognizing the power of the cloud. I know at Northwest Kidney Centers, we’re growing into more cloud-based solutions, including Kelley Create’s Cloud Fax platform, which helps us better serve each dialysis patient. Being the solution for each patient’s challenge…well, that’s what we find empowering, that’s the goal.”

“Terry made the whole transition effortless and painless… No more frustrating delays or poor service. With Kelley Create, no matter what the need is, there’s always somebody available to help.”

“Once Terry demonstrated how Kelley’s mailing system worked and what they could do to help us serve our members more efficiently, the choice was easy.”

“If there’s ever an issue with our mail solutions, it’s resolved quickly with one phone call. We never have to worry. Kelley has our back.”

“The transition to Kelley Create and the Mutoh wide-format printer was a breath of fresh air. “You all are high class,” he says. “You give instead of take. You’re a delight to work with.”

“Kelley Create solved it quickly. Suddenly, invoices were scanned, coded, and approved with minimal human touch, saving up to 40 hours a week and freeing us to focus on what really matters”

“Their support team is responsive and proactive. They don’t just fix problems; they help us plan for the future.”

“Kelley Create had the best balance of partnership, cost, industry understanding, and the ability to work with real humans who don’t always click on the buttons they are supposed to. They understood us.”

“Kelley Create jumped right in, the transition was smooth, professional, and there was zero disruption to our business”

“Security and infrastructure are very important, but we didn’t have the budget or need to hire several full-time specialists, so partnering with the experts at Kelley Create made a lot of sense for us.”

“What had been either a daily or at least multiple-times-a-week issue became a non-issue. It couldn’t have worked out better for us.”

“With Kelley Create, it’s easy to talk to somebody right away.”

“What Kelley Create helped us build through Copilot has saved us so much time, frustration, and money. It's made us significantly more efficient.”