Kapture CX

“We’ve been using Kapture for almost 3 years now. It has helped us improve how we manage our services and warranty claims. Our SLA used to be 4-5 days, and with Kapture, we now fulfill service requests within 2 days. Kapture offers a powerful Service Center Management solution customized to our needs.”

“When I joined Progcap, my first priority was not just understanding the product, it was transforming customer service. We were managing over 6,500 WhatsApp groups without any centralized CRM. Kapture CX gave us an omnichannel platform that brought everything together. The implementation was simple, the support is proactive, and the automations have saved us countless hours. With Kapture, we’ve seen real, measurable improvements in both customer satisfaction and team efficiency.”

“At Plum, kindness drives everything we do from our products to our customer service. Kapture CX has been a game-changer for us by helping unify our customer queries, speed up responses, and ensure that no customer feels unheard. The team’s support and the ease of the platform have helped us deliver the real, authentic experience we strive for every day.”

“When we launched M2M Ferries, we quickly realized we needed to streamline our processes to keep up with growing demand. Kapture CX gave us a platform that not only simplified our bookings but also allowed us to modify them, track the entire customer journey, and improve our response times. The implementation was smooth, the support is proactive, and we value how the system keeps evolving to meet our needs. Kapture plays a big role in helping us deliver the reliable, high-quality service our customers expect.”

“Kapture has been extremely easy for our team to adopt. I would definitely recommend it to others for its ease of access and integration.”

“Kapture’s unified helpdesk has been a game-changer for us. Our support agents feel more empowered, and customer satisfaction scores have improved by 25%. We now have much more visibility and control over our operations.”

“Kapture as a product is integrated. It gives us presence across every channel, makes agents more efficient and allows insights and decision-making to happen at the right time. I have more confident agents, morale is high, and governance is in control. And that shows up in happier consumers.”

“Partnering with Kapture has enabled us to streamline our support operations and deliver faster, more consistent service across all touchpoints. The improved ticket resolution rate and AHT shows the strength of this collaboration and our commitment to elevating the CX game.”

“At Giva, we wanted more than just a customer support tool, we wanted a partner who could grow with us. Kapture CX helped us bring all our support channels together, automate CSAT collection, and customize reporting exactly the way our leadership wanted. The onboarding was smooth, the team was hands-on, and their responsiveness is outstanding. Kapture has truly helped us shine brighter in the eyes of our customers.”

“The way the Kapture team has brought together live chat, FAQs, Q&A, and the ability to continuously evolve and move at our pace has been genuinely impressive for our team.”

“The biggest value Kapture brings to our organisation is the delight I see on the faces of our customer service associates when I visit our stores. The ease with which they have adopted the solution, and the genuine happiness with which they speak about it—for me, that is the single biggest win.”

“The question we asked was straightforward: if a consumer imagines an experience, can we deliver it at pace? And do we have a partner who can move at that pace alongside us? That was the defining factor in choosing Kapture.”

“As we grow and as customers seamlessly move across channels, it becomes critical that they can be serviced on any channel. We realised we need to give the consumer the experience they deserve, and that made it a very easy choice to move to Kapture.”

“We always knew that understanding our customers better was key to creating meaningful relationships. Kapture CX gave us a unified view of every customer across social media, calls, everything in one place. They helped us migrate over 12,000 customers in just three days and that was something amazing.”