Juvare

““We didn’t have an efficient way to manage all of our resource information,” Andrew explained. “We were doing everything in Excel sheets, and we needed a better way to do it.””

“IT’s decision turned out to be a win, win, win,”

“What WebEOC provides us is timely information,”

“The sharing of information to our internal and external entities is important to everyone in a nuclear emergency,”

“Finally, the new software includes the WebEOC Alerts notification system. This will allow us to combine two vendors into an existing contract and call it one,”

“As far as Juvare’s support goes, they’ve been outstanding. They provided our cyber team and our legal team with absolutely everything that they needed in a timely manner. From a vendor perspective, I can’t think of a single thing that encumbered our ability to transfer to a new system.”

“It wasn’t one thing, it was everything. We know from experience that Juvare is a very good company to work with.”

“The Juvare platform has proven its worth day in and day out—in training, exercises, and actual disasters.”

“Ideas don’t die in an email. The Juvare team actually listens, implements, and improves based on our feedback.”

“What we had six to eight people doing, JAI can now do with one—summarizing reports, common operating pictures, and disaster data instantly.”

“The Juvare platform has proven its worth to us day in and day out. When we collect and process data, either manually or with AI, during training exercises and actual disasters, we gain insights that improve our capabilities and also let us be fiscally responsible with tax dollars and funding sources.”

“I think the human and the technology working together gives us the chance to adapt and improve and better utilize the tools in our toolbox.”

“I think AI is changing some of our approaches in all phases of emergency management. I don’t think that, at this time, it’s replacing the actual human interface and the human experience and knowledge,”

“So if we can expedite our recovery process or damage assessment process and our staff hours during activation and response, then ultimately I feel like that’s a good investment back into our community for a small cost.”

“If my team has seven or eight people that have backgrounds in different disciplines, and we have a support tool that has an impartial mindset that is going to provide the data and the summarization, then I can take just one or two of those staff members and have them verify and vet that information.”

“I don’t come from a tech background. I just have a love and passion for technology and capabilities. I’ve dealt with variations of platforms and record management softwares, and [Juvare] is there for us. Juvare has become, over the last three or four years, my favorite platform. That’s why I stay as passionate as I do, because I see the day-today capabilities.”

““WebEOC has substantially reduced our training burden and increased our overall response capability,””

““We’ve had universal feedback that WebEOC was significantly easier to use than anything we used in the past,””

““I think it worked out really well,” he said.”

“It’s a bit of leap to get out there,” the EM director concludes, “but it’s really worth it in the end.”

“If you’re hesitant about taking a step like this, you really need to go back and look at your processes and see what kind of value people are going to be able to get by having this common operating picture,” he suggests. “We’ve found value in making sure that everybody who was working on our response had access to the information they needed to be successful in our recovery efforts. If you look around your command center and you’ve got all the whiteboards and things, think about the folks in the field who can’t see those whiteboards and don’t have access to that information.”

“Now it’s all self-service,” says the EM director. “The members in the field that need to know where things are—instead of picking up the phone, they can log in to WebEOC and see where it’s at. It saves some interruptions for our team.”

“We’ve gotten some really good ideas out of that,” says the EM director.”

“This Board provides a good high-level view for our leadership and financial teams to see where we are with our cost estimates,” says the EM director. “It’s been very helpful.”

“A lot of the features and reports and things that are built in there fit naturally within the ICS process,” says the EM director. “We were able to use a lot of it out of the box.”