ITS Logistics

“ITS Logistics has been able to provide reliable dedicated capacity to meet and exceed the high customer service levels Newgistics requires from our transportation partners.”

“We started up operations with ITS at the beginning of the pandemic, which forced us into an unconventional start up. Throughout the past several years they have helped us grow our business and maintain the highest standards of quality that our customers expect. They are wonderful partners and we are excited to continue to grow with them.”

“Throughout our partnership, ITS has always given us competitive rates that have really helped us grow. They are also always available to help us in last minute times of need by picking up canceled loads and proactively communicating.”

“When we looked at ITS and their wealth of experience and knowledge, it really checked all the boxes of exactly what we needed in a logistics provider. I know that ITS truly cares about the success of our ecommerce business.”

“UncommonGoods is deeply committed to providing excellent customer experience. And while our customers come to us for creatively-designed, unique products, we know that to remain competitive in retail, we must provide fast, low-cost fulfillment and shipping. ITS Logistics has become more than just a 3PL provider, but a strong and strategic partner who is constantly looking for improvements in our supply chain. They also support our values of sustainability in how we work with vendors, our employees and our customers.”

“We’re trying to knock some of these transactional folks out of the picture and get people that are really going to work with us, and give us a high level of service. The ITS team gets it, and they’ve worked hard to form a long-term partnership.”

“The solution not only provided us with the space and the operational expertise to support our growing business needs, but also provided us with a dedicated and passionate team to support a long-term, strategic partnership,”

“The ITS team was an amazing partner throughout the entire process, which occurred right at the start of the pandemic. Throughout the implementation, there was a shared level of creativity, dedication, and resilience that ensured a successful start-up during a very challenging time,”

“I felt like I just started routing their way, and we were able to get going. I don’t really remember transitioning, which is probably a good thing.”

“The only way to reduce claims, reduce damage, and improve service is to touch the freight less. And that’s exactly what we did.”

“Our freight is ‘ugly’—it's long, awkward, and takes up too much space, making it costly to ship. Frankly, people aren't fond of handling it, and it often doesn't get treated well. Damage used to be our biggest challenge.”

“The ability of ITS to really dig into our network and pain points and offer an improved solution has allowed us to streamline our communication, identify problems and bottlenecks within our supply chain, and ultimately, increase the efficiency of our overall operation. We truly value our partnership with them.”

“Our partnership allows us to have a much shorter time in transit to our customers in the West, which improves customer experience and lowers transportation costs,” Epting said. “We also take some of the pressure of a very sharp holiday peak season off of our Brooklyn operation.”

“While our customers come to us for our creatively designed, unique products, we know that to remain competitive in retail, we must provide fast, low-cost fulfillment and shipping.”

“Our partnership allows us to have a much shorter time in transit to our customers in the west, which improves customer experience and lowers transportation costs. This also allows us take some of the pressure of a very sharp holiday peak season off of our Brooklyn operation.”

“Our customers come to us for our creatively designed, unique products, but we realized that we needed to be faster and more increasingly efficient to remain competitive vs. other retail options. We needed a custom solution to efficiently scale to adjust to the drastic seasonality swings of our business, especially for the holiday season peak.”

“This is the part that people always get confused with: supply chain, customer experience, all of it is about people. It's about partnerships. If you take care of each other and you work towards a common goal, you can check that box and approach it from a mindset of, ‘hey, we're both successful. Let's both win.’ There's no reason why that can't be the case.”

“Everybody has a warehouse, but this intimate connection into understanding what Caraway wants to do for our customers—that’s the key. A real partnership is where the magic happens.”

“When launching Caraway, our goal was widespread availability across diverse sales and distribution channels. Finding the infrastructure—from a physical sense, the supply chain partnership aspect, and of course, the technology angle as well—was crucial to paving the way to achieve that. Working with ITS was a true catalyst to getting to the next stage and expanding to different channels, which is still happening as we speak in 2024.”

“I know that ITS truly cares about the success of our business”

“When we looked at ITS and their wealth of experience and knowledge, it really checked all the boxes of exactly what we needed in a logistics partner.”

“The exclusive colors we have at Crate & Barrel speak to their customers so well and create something very specific to that retailer, which provides us exposure and representation in the store. We have a similar partnership with Costco—they wanted to build a bundle of particular products and colorways exclusively for their customers. We really listen to what each retailer wants and needs.”

“The challenge of managing shared inventory across channels is that it's the same product, but it has to live in multiple places simultaneously. Walmart is a perfect example—some of their SKUs are exclusive, some they share with ecommerce and other retailers. We’ve built rules that give us the flexibility to move inventory between channels, while preserving dedicated SKUs. That visibility only exists because we're managing direct-to-consumer and wholesale fulfillment in one place.”

“I’d rate the team pretty highly in terms of asking the right questions and building new product logistics pipelines well ahead of time. The trash and recycling launch specifically was a great example of how much of a strength this is for ITS.”

“Having fulfillment and parcel both under the ITS umbrella really simplifies things for us. It’s a strategic advantage of our partnership and something we’ve enjoyed the benefits of.”