Invoca

“Invoca is an invaluable tool for our business. It’s helped us spend smarter and save tens of thousands of marketing dollars on customer acquisition.”

“Choosing the right technology matters. Invoca’s data-driven platform makes all the difference in maximising ROI for our clients.”

“Invoca has been a game-changer for us. Our agents can see exactly where they’re falling off the talk track and get instant feedback on how they can improve. It’s helped us to double our close rate at the contact centre.”

“When the rep has the [pre-call data], it’s incredible what they can do. If you’re driving an omnichannel experience, Invoca is a must have.”

“Invoca is a key marketing enabler for us, and helps us understand the changing dynamics of our market.”

“With Invoca, we took an online conversion experience that had a throughput of less than 5% and took it into a phone call that closes in the high 60% range.”

“The results with Invoca have been phenomenal, to say the least. The benefits are constantly compounding with such minimal lift for the returns. I’ve never had a product where I spend more time selling people on the results than doing the work to get it going.”

“Over the past year, we have transformed inside sales into a performance-based environment and Invoca’s technology supports that business characteristic. Our partnership with Invoca has produced a strong ROI.”

“Invoca has been a huge win for our QA team and our agent supervisors. We’re now evaluating 100% of calls — up from 0.5% — and we’ve reduced the research time it takes to investigate calls by 70%, which is amasing!”

“We’ve been Invoca customers for 4 years now and each year it continues to help us improve our marketing and call center performance. This year with help from Invoca, we’ve reduced our cost per phone lead by 32% while converting 42% more calls to new patient appointments.”

“We were immediately impressed that Invoca was thinking the same way that we were and that they had solved problems that we need to solve, and going a step further in tackling it at a multi-billion enterprise level—like us.”

“Invoca has helped us understand which channels and campaigns are most effective at driving patients through the funnel. As a result, we decreased our cost per acquisition by 66%.”

“Invoca has been a game-changer for our team. It allows us to maximize one of our most valuable resources — our marketing dollars. With insights from Invoca, we decreased our patient acquisition cost by 74%. We also significantly increased our contribution to our total book of business.”

“We can use the Invoca connector for Salesforce Marketing Cloud and include the number in the email that links directly to the healthcare provider. Just being able to personalize this experience has given us a big increase in the experience for those patients.”

“Invoca has removed the heavy lifting from quality assurance. I now spend 50% less time scoring phone calls — it’s been a tremendous help. I can’t imagine going back to the way we were doing things before.”

“In the first half of this year we’ve been able to attribute over two billion dollars in loan applications over the phone back to precise marketing tactics.”