Intercom

“Since we moved over to Intercom, we found the Intercom Phone functionality a valuable one to ensure all conversations and company data are logged in one place.”

“Intercom enables us to provide seamless customer service with adaptable workflows, forward-thinking technology, and a keen interest in our business and customers' needs. This empowers us to deliver a consistent 7-star experience to our customers every single day.”

“Intercom helps AppFolio deliver service excellence that makes it easy for customers to get the help they need when and how they need it.”

“Intercom has helped us massively as we’ve scaled. Our customer contacts very quickly grew to 60,000 per day, and Intercom has handled that evolution very well.”

“We immediately started seeing CSAT improvements when we configured Intercom! It felt easy to use, easy for our users to talk to support, and felt super conversational. Using Intercom genuinely feels seamless.”

“With Intercom's AI-first customer service platform, we're now able to provide personalized support at scale, and at a faster pace across all our support channels. We can also anticipate and address customer needs before they even reach out.”

“Intercom and Fin AI Agent have been incredibly impactful for us, it has opened up channels to effectively provide customer service to over 660,000 customers at scale.”

“Having the ability to easily onboard our associates, create great experiences for our customers, and measure our impact with detailed reporting all in one platform is huge.”

“Intercom allowed us to provide great customer outcomes at scale. With average weekly volumes of 3000+, we knew we needed a system that allowed us to speak to multiple customers concurrently.”

“Intercom’s reporting on conversation volume is invaluable to our support team. Those insights inform our capacity planning and allow us to track seasonality to ensure we have enough staff to cover busy periods.”

“Intercom is very user-friendly and allows our team at MOO to focus more intently on the customer in front of us, ensuring we provide exceptional service. The constant product updates show they listen to customer feedback, enabling us to improve the experience for our teams and our customers. Since adding Intercom, our customers ability to self-serve has increased by +28%.”

“Our Lightspeed customer service agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot.”

“Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve.”

“Intercom can always grow with us. Other companies will hit a roof, but with Intercom, whatever size company you are, it will fit and grow with you.”

“Intercom has been a big help in enabling us to segment our customer base and personalize messaging in that way.”

“It’s been with us from the early startup stage to us growing and becoming part of Cisco. We’re excited for what the future holds for our partnership with Intercom.”

“I can’t imagine our company without Intercom,”

“We have lots of ideas for our customer journey and how we can optimize it even more,”

“One of our sales reps shared that right after launching the bot, the number of qualified leads that they received increased by 154%, and it’s due to the information these leads are proactively providing,”

“We have an award-winning Support team and they’re the heart of our company. When they use the gifs and emojis, our customers just have a ball. We’ve built our culture around that. Intercom’s personal communication style has been really core to our culture and personality, even as we’ve grown from a company with 20 people to one with 200 people.”

“Our culture is fun, so being able to use gifs and emojis has been absolutely huge for us. We often get comments from customers saying, ‘I never knew support could be so fun,’”

“It’s also helped us to reduce the cost of our support overall. We have 99% five-star ratings and our response time is under five minutes – Intercom empowers us to do that.”

“We’ve consolidated all of our support into Intercom and our results have continued to trend upwards,”

“We use Intercom for human support, but also as a resource for our self-service customers, and it plays a huge role in us being able to help them be successful. They get checklists, product tours, outbound messages, and help documentation from us to provide product education throughout their journey, and they can always reach out to our Support team if they need extra help.”

“Intercom’s our source of truth when it comes to our customers,”