Infobip

“We were always a digital-first company, encouraging users to download the app and trade by themselves. Even today, the majority of users trade via our app.”

“WhatsApp is in its infancy in the region in terms of turning it into a super app. As WhatsApp develops more features and eventually introduces a native checkout, we’re already going to be there. We’re already going to have our journeys set up.”

“Destination scoring made a real difference. In KSA we moved from 65 to 70% delivery up to 84%. Across markets like Kuwait we saw 8 to 10 points of improvement. For a company at our send volumes, that has a direct impact on revenue.”

“Click-to-WhatsApp ads turn a CRM tool into a customer acquisition tool. You can drive people into WhatsApp who have never interacted with you before. If you get that experience right, they’re going to interact and they’re going to stay there.”

“We wanted to take our retail experience to where customers already are. WhatsApp is where everybody is; not just our existing customers but new ones too. What we’ve built is a new retail channel: stores, eCommerce, and WhatsApp. The tracked ROI has proven that it works.”

“Infobip platform is user-friendly with excellent customer support, making it the ideal choice for our needs. The integration process was also seamless resulting in a hassle-free setup. Our experience with Infobip has been smooth and efficient.”

““Infobip is more than just a technology provider; they’re a true partner,” adds Padovani. “They understand our business and our customers, and they’re committed to helping us build a communication strategy that is both effective and empathetic.””

“Infobip is not just a provider; it’s a partner. They truly helped understand our needs and adapt their solutions to support us effectively and build a conversational loan experience over WhatsApp and RCS.”

“Sometimes, a quick phone call can make all the difference and WhatsApp Business Calls allow us to offer that human touch, providing personalized support and reassurance when customers need it most. It’s about building relationships and showing our customers that we’re here to help them every step of the way.”

“RCS has been a game-changer for us, its rich media capabilities improved our efficiency in communicating what we needed in an engaging way, and also it helped boost UME’s credibility with our customer.”

“We understand that accessing credit can be a sensitive and sometimes stressful experience. With Infobip’s platform, we can tailor our communication to each customer’s unique situation, providing the support and information they need, when they need it, through the channel they prefer.”

“Our collaboration with Infobip helped us achieve our goal of automating shopper engagement. It allowed us to move use cases that were previously handled manually into a more automated and scalable process.”

“Viber enabled us to deliver timely shopper communications through a familiar messaging channel, giving customers a more direct, engaging, and convenient communication experience with rich content.”

“Reliable network infrastructure, implementation support, and an understanding of operational delivery processes were key to the successful application of this solution. In cooperation with Infobip, we enabled Overseas Express to quickly roll out the chatbot into its daily operations, making it an important pillar during periods of peak load. We also see this model as a good foundation for similar solutions with other enterprise customers.”

“Customers mainly want quick answers about where their parcel is and when it will arrive. By offering that information through WhatsApp, we’ve made the experience easier for customers and reduced pressure on our support teams. The chatbot lets us handle high volumes of delivery questions more efficiently, while giving customers the convenience of using a channel they already trust.”

“After nearly a decade of collaboration, Infobip has become more than a technology provider for us. The partnership gave us the flexibility to continuously expand how we use Viber and build communication experiences that are more relevant, efficient, and valuable for our customers.”

“We see the greatest impact when communication is contextual, timely, and easy for customers to act on. Viber has become an important part of delivering that experience consistently across our digital engagement strategy.”

“At Kia Italia, we’re always looking for ways to innovate. We recognized that WhatsApp is where people want to interact with brands on their own terms, at any time of day. By leveraging an AI agent, we transformed our WhatsApp presence from a simple lead-collection tool into a full conversational experience. The agent provided detailed car model information, answered questions in real time, and guided customers through the decision-making process. The result was a shorter sales cycle and a measurable improvement in both quote requests and car sales.”

“Every market is different, but the experience customers receive should still feel consistent with Haidilao. Infobip gives us the flexibility to adapt our engagement to local customer behavior, and the results we have achieved with email provide a strong foundation for what comes next.”

“Working with Infobip has helped us make better use of the customer data we already have. We can segment our members more effectively, automate journeys across multiple channels, and give our regional teams a clearer way to deliver relevant communication in each market.”

“This partnership was built around long-term strategic alignment rather than tactical delivery. By working closely together, we have established a scalable engagement foundation that strengthens governance, supports enterprise-wide collaboration, and enables anb to evolve its digital journeys with confidence. It positions us to respond to changing customer expectations while maintaining the trust and discipline required in our market.”

“Operating in a regulated environment means customer engagement must be secure, governed, and auditable by design. This initiative enabled us to unify communication across business units while respecting privacy, consent, and SAMA requirements. It has fundamentally changed how we manage and scale digital engagement.”

““لقد أحدث حل المصادقة من Infobip نقلة نوعية في أعمالنا، إذ مكّننا من تقديم كلمات مرور لمرة واحدة (OTP) موثوقة وآمنة لعملائنا مع خفض التكاليف بشكل كبير. لقد فاق دعم الفريق ومرونة منصة Infobip توقعاتنا، ونتطلع إلى توسيع هذه الشراكة بحلول جديدة في المستقبل.””

“خدمة الواتساب بالنسبة لنا بمثابة فرع جديد للمختبر، حيث يمكن للعملاء بسهولة الوصول إلى المعلومات، حجز المواعيد، ومتابعة النتائج – كل ذلك دون الحاجة للاتصال بمركز الخدمة، وفي أي وقت ومن أي مكان.”

“ساعدتنا Infobip في تحسين خدمة الزيارات المنزلية، ومنحتنا القدرة الفريدة على إيصال المختبر إلى منازل المرضى عبر الواتساب، سواء في المنازل القديمة أو الجديدة. جميع الخدمات أصبحت متاحة مباشرة للمريض.”