Goodlord

“A tenant didn’t pay for 14 months. The landlord received rent throughout, plus court and solicitor fees were covered. Even while the property was being gutted and redecorated, the rent was still paid.”

“The first month’s rent cover is key. Before, we were expected to hand keys over without the first month’s rent being paid - frightening for landlords.”

“It protects landlords and ensures we continue to get our management fee, especially as evictions become longer under the Renters’ Rights Act.”

“Beforehand, we were probably using four or five different suppliers for different things. Now it’s nice to have it all in the same system instead of outsourcing to multiple providers.”

“With the Street integration, we save 10-15 minutes straight away. Overall, we save a good hour or two on every tenancy - from chasing, phone calls, paperwork. Across a month, that’s 40-60 hours.”

“Using PRO Referencing means we get results back in minutes. We can move people in within five days from viewing.”

“"All agents are equally good, until things start going wrong - knowing that there is a paper trail helps us assure clients that they can have complete peace of mind," says Greg.”

“"We love the fact that, with Goodlord, we can collate all the compliance certification and ensure that we can prove service, all the time," says Greg.”

““Rent protection allows us to continue receiving our management fees," says Greg. "Even if tenants were not paying the rent, it gives our landlords a little bit more peace of mind - and we include it free of charge, which makes us stand out from our competitors.””

“"We can provide that human customer service that helps us stand out from our competitors. Technology is never going to do all our jobs - but equally we shouldn't try to do what tech can do better either."”

“"Goodlord has allowed us to centralise tenancy progression," says Greg. "From a team of 30 people progressing files, we've now got a team of three, with the rest focusing on business generation instead of administration."”

““Although the Goodlord platform wasn't what initially attracted me, I see a lot of time saved by it," says Greg. "The more time you save, the more time you have to generate income, and we've experienced that first-hand, since moving over to Goodlord."”

“Goodlord looked into our particular case to make sure that we would be able to claim, if we needed to, rather than simply take our money. I've worked in insurance for many years - and for someone to be so upfront is incredible.”

“What we wanted to build was quite unique in the market - and we've been able to grow it and evolve thanks to Goodlord," says Karen. "We're just elevating ourselves all the time and that's key. The platform really elevates our presence and processes.”

“I love the automation of Goodlord because it just goes from start to finish and there's no room for error in the middle.”

“Goodlord made me realise that, as a business owner, you don't have to have control over everything. You can control what you want and need to control - and use the rest of your time more wisely.”

“We wanted to know that our contacts were in house - a call centre doesn't give a sense of connection between the team members like an in-house team," says Karen. "With an in-house team, like at Goodlord, we feel we receive a much better service.”

“With Goodlord, it's like having a fantastic team of people next to you, in your own office.”

“"Those were always a big admin drain for us. It's much easier now because we're not constantly chasing tenants to send payments - the money simply comes into us. We already know where that's allocated to and what the deposit is for."”

“"The time Goodlord helps us save makes our business more profitable,"”

“"Now, Goodlord's audit trail is bulletproof. If you go to court with a Goodlord AST, you can't really go wrong because the tenant has signed to say they've had every document they were supposed to have at the start of the tenancy."”

“"The fact that Goodlord is cloud based is fantastic. We can be anywhere in the country and put an application on the system, collect the holding deposit - it all really works for us because we're doing so much at a distance,"”

“"Goodlord's rent protection has been a real winner for our landlords, just knowing that their investment is safe - particularly in the current climate where there's such a heightened risk of tenants not paying their rent. "We've done our research and Goodlord's Rent Protection is definitely able to offer a better service than any other providers."”

“"Goodlord's webinars are incredibly useful," says Gerry. "They help us keep up with legislation which, as we all know, is ever changing."”

“"Compliance is one of the biggest benefits of Goodlord - if not the biggest - especially for a new agency,"”