Glia

““Glia’s approach to partnership is unmatched,””

““Glia makes it easy to show our executive team how voice AI is already making us more efficient—even in such a short amount of time,””

““Once we had the numbers from the Impact Study, we were able to quickly make a decision to go with Glia Voice,””

““It's easy to theorize about how AI agents can impact your call center operations,””

““Our containment strategy is always changing. We want members to be able to connect with an agent whenever they need it, but we also always look for new opportunities to contain inquiries with our AI agents,””

““We’ve stood up new user goals in minutes,””

““Glia’s banking-specific AI has been invaluable for us, offering both significant time savings and clear guidance,””

““AI Transfer Summary makes our agents very smart—and our members very happy.””

““Our strategy is to use banking AI’s efficiency gains to reinvest time and effort back into our team,””

““Before the Impact Study, we had an idea of how many balance inquiries and payment status inquiries we were getting,””

““We want to make strategic decisions supported by data,””

““The Glia library of 1000+ banking journeys is a must-have. Without it, the buildup to launching AI agents would be astronomical. Glia’s responses are not just well-written, but they are backed by data—a combination of industry knowledge and client experience coupled together to form a robust knowledge base. The responses are also highly customizable to match the tone, feel, and brand of our credit union. The library is an incredible foundation to build on!””

““Glia has given us a solid platform to manage our calls and digital interactions, plus tools to help transition members to online channels. Going forward, we continue to listen to our members and gauge which tools will benefit how we support them. This approach has helped us expand our service options and meet our members where they are, which is increasingly online. In turn, this has helped maintain a high member satisfaction rate and is driving growth for Signal Financial,””

““We recently had a 92-year-old member who was game to try CoBrowsing online. It was a great experience. We are noticing a lot more of our older members are becoming more comfortable with going digital after CoBrowsing, whereas before they thought they were too ‘old school’ to try. In fact, we’re finding more people, regardless of their age, are starting to understand the value of viewing and utilizing their information visually.””

“Glia has become the benchmark we use to evaluate other vendors.”

“Glia made it so easy by innovating as fast as we wanted to innovate.”

“The values of Unitus and Glia are deeply aligned. Our missions as companies match and support each other.”

“"There's really something special about human connection, and because of Glia, we don't have to lose that."”

““All of our decision-making centers around our strategic pillars of inclusion, innovation, and inspiring service. We have very clear strategic alignment from our board to every single employee, and our community partners.””

““We are so proud to be the first credit union in the Pacific Northwest to offer a Spanish-language AI agent, named Tely.””

“We used to have some calls that were fairly lengthy for simple tasks, like helping a member log into our digital banking system. With CoBrowsing we can quickly guide them now. Those long calls don’t happen anymore”

“The reaction was very positive from our service staff. Agents have more than 25 systems that they might have to look at for any given interaction to help a member. Between the core banking system, another that runs credit cards, yet another for debit cards and for bill pay, providing support can get complex quickly. Now add in the complexity of separate phone and digital systems across multiple platforms this becomes very challenging. For the agents to be able to manage all interactions on one platform, in one window has dramatically increased efficiency in terms of service and training,”

“We had a call center vendor, a different chat provider and a different SMS provider. It was super inefficient to manage all those systems to handle the different member communications coming in. We needed a better way to manage that and offer our members a great service experience. Ideally, we wanted to have everything under one umbrella.”

““Calls are no longer coming in like a waterfall,””

““Instead of just going call after call, they now feel better as an all-around employee."”