Ecommpay

“Our team works closely with the Ecommpay developer team to deliver a customised solution, including a single-page checkout. We also offer every new payment method as soon as Ecommpay adds it to the platform - the more payment options our customers have, the better.”

“Unlike our previous providers, we always speak to real humans within the Ecommpay business, and they truly understand our unique business requirements and restrictions. We have built a strong collaborative relationship in which we have complete trust.”

“In the early days working with Ecommpay, it was like ‘whack-a-mole’ – every few days, a new strange issue would pop up with a different payment method in a particular market. Every time a new one appeared, Ecommpay would resolve it quickly and effectively. Today, we have no issues. All payments are processed smoothly and in near real-time. Customer complaints regarding payments have plummeted.”

“Ecommpay has been a pleasure to work with over a number of different levels. The level of service and support that we have received has been really pleasing, especially from the technical team during the integration and onboarding process.”

“It was refreshing to hear that high acceptance rates were a primary concern for Ecommpay, who seemed to be focused on continually improving their service. It was important for me personally to find a company that was passionate about what they do before signing any contracts, in order that we were able to get the level of service we required.”

“We have a dedicated account manager and a truly personalised service, so we always know who to contact with any queries and we get immediate responses. The visibility of transactions and statements we receive is much better than we've had before. Plus, we can now offer our guests the kind of payment products, including Google and Apple pay, that will help us evolve and grow in the future. We look forward to adding more products through Ecommpay in the future as our partnership evolves.”

“The onboarding experience was smooth, efficient and easy throughout . From agreeing pricing to ‘go live’ took just three weeks. And it didn’t require a high level of technical expertise, which illustrates just how easy Ecommpay made the process.”

“It was an enormous relief to be introduced to Ecommpay; they brought a number of benefits that none of our previous suppliers had offered, and will allow us to keep up with payment trends in the future as they evolve, enabling us to offer the best payment journey possible to our guests. Right from the start we knew that Ecommpay was the right fit for us.”

“Everyone in the team, without exception, was incredibly available and always had a huge desire to get the project up and running as quickly as possible.”

“The Ecommpay platform has improved the speed and quality of information provided about payments.”

“Since joining forces, we have seen payments through the platform increase rapidly and customer satisfaction soar.”

“We couldn’t offer account-to-account transfers, which is often the most convenient way for people to add credit to their accounts.”

“Ecommpay has helped us enhance our payment infrastructure by providing a reliable, cost-effective debit card solution backed by outstanding support. Their platform gives us the flexibility and responsiveness we need to serve our customers efficiently, without the delays or complexity we’ve experienced with larger providers. It’s a true partnership, one that adds real value to our business and our customers.”

“I’d absolutely recommend Ecommpay. The platform is flexible, the pricing is transparent, and the support has been fantastic. It’s made a real difference to how we operate.”

“For us, Click to Pay is a good example of how a relatively small change to the payment experience can improve convenience for customers while also improving business performance .”

“With Click to Pay, we went from the decision to implement the solution to launch in just a few days . This enables us to test new payment solutions more quickly and assess their impact on both the user experience and business metrics.”

“Sometimes a Slack message is worth a million emails,”

“Express checkout was a need and a must for us,”

“We want checkout to feel effortless,” says Lyndon. “A customer should move from basket to confirmation in seconds.”

“When I was speaking to Ecommpay, it felt more flexible,”

“Working with an acquirer directly gave us more control and clearer accountability,”