Cygnific

“Cygnific kiest de beste mensen. Ze zijn goed opgeleid en ervaren, gewend om de ‘gold standard’ te leveren, zoals bij Air France-KLM. Dit zorgt ervoor dat we meteen op het juiste niveau starten. Het draait niet om snel een gesprek afhandelen, maar om de klant zo goed mogelijk te helpen. Deze aanpak maakt Cygnific uniek.”

“What they say is what you get with Cygnific. They deliver on their promises and live up to their word.”

“With extensive experience in customer service, I noticed that Cygnific’s customer care employees already possessed knowledge and experience in the field. Observing their work and communication skills in the office, I found their skills superior to those of previous companies. Their determination to do the right thing, rather than the easy thing, and their focus on delivering excellent service to the customer stood out.”

““Finding and retaining BFM specialists has been a constant struggle. Cygnific has the expertise and infrastructure to handle it, which allows us to focus on other priorities.””

““What we’re building isn’t just a service setup; it’s a relationship. Cygnific has already shown they’re committed to our success, not just their own.””

““What stood out was their flexibility and focus on our needs,””

““From the beginning, it felt like they understood us,””

““It wasn’t just their expertise in travel; it was how they approached the partnership. They listened. They didn’t try to sell us a cookie-cutter solution.””

““We needed a solution that ensured consistent quality and availability, especially during busy times,””

“Cygnific helpt ons deze standaard te bereiken en levert niet alleen premium service aan onze klanten, maar ondersteunt ook onze marketing- en verkoopdoelen door klanten te adviseren en te inspireren.”

“Customer Service is geen kostenpost. Het is een onderdeel van onze klantbeleving. Cygnific omarmt onze filosofie en daarom is het de partner van Pink Gellac.”

“In Cygnific hebben we de perfecte partner gevonden. Sommige bedrijven met hun ondersteunende contactcentra zijn log, Cygnific is flexibel en dat is waar hun kracht ligt.”

“Cygnific not only served adidas’s customers well, but also proved beneficial to adidas as a client of Cygnific. The collaboration was smooth, addressing pinch points, with Cygnific offering proactive solutions and going the extra mile.”

“Cygnific brings a hyperfocus on delivering premium service. They collaborate and understand adidas’s vision and goals. It instils confidence and sets Cygnific apart.”

“Cygnific selects the best people — educated and experienced, accustomed to delivering the ‘gold standard,’ as seen in the service level of Air France-KLM. It’s a big advantage to get going at the right level from the start. The emphasis is on achieving the right service level, ‘Whatever it takes.’ It’s not about handling a call quickly, but assisting the customer as effectively as possible. This organisational approach sets Cygnific apart from other contact centres.”

“Customer Service isn’t an expense. It’s part of our customer experience. Cygnific embraces our philosophy and that’s why it’s Pink Gellac’s partner.”

“Pink Gellac has engaged closely with Cygnific, sharing core values, brand identity and product knowledge. We’ve done this by inviting customer service representatives from Pink Gellac to our offices and stores, so that they fully understand both the product and the brand.”

“Pink Gellac’s in-house customer service handles the Dutch and German languages. We were looking for a partner who could grow with us in terms of speed as we expand into different countries with different languages. To enter new countries like France, it’s not just about service contact but also marketing and sales contact to scale up with Pink Gellac. That’s why we entered into a partnership with Cygnific in June 2023.”