ContactMonkey

““We’re a small team, but we’re running this high quality, quite efficient program, because in the world of internal comms you often need to move quickly and get something out as soon as possible.””

““Previously it used to take us several days to get an email out the door. The last one we did, I think we turned it around in less than 24 hours.””

““It’s great that we can set those guardrails up for them with the brand and the templates, but really keep it as a self-serve tool, and still have the confidence it’s all going to be on brand and looking good.””

““Since no one was reading the boring looking Word Doc, I was getting pretty annoyed with the number of times I was having to repeat messages. Now that I’m able to make these visually appealing newsletters I don’t have to repeat myself because I know people are reading them.””

““You just can’t underestimate how important visually appealing newsletters are. It helps a lot with employees absorbing important information.””

““The fact that the newsletters now are readable on any device is a real bonus. Still 90 percent view it on desktop, but I think just to have that option is really good.””

““We’ve seen a great improvement from that February to the August newsletter.””

““I rely very heavily on the analytics because it shows me what’s working, what’s not working, what content resonates and does not, and how I can massage it or find a different channel or whatever I need to do to make it more engaging so that they are doing the hundred percent click-opens. It’s also very helpful where it shows me the different links that are being clicked on. That’s super helpful to me.””

““ContactMonkey has been a huge improvement over just sending an email through Outlook.””

““Our most important [use of SMS] is our crisis communication. We had the hurricanes just a couple weeks ago, and I had to send out messages to mobilize people to get to where they needed to be.””

“We’ve started to use ContactMonkey for our manager workshops. It’s a much smaller group, so we have a 100% open rate, but the important part is seeing what links they click on. This helps our Training Manager know what material managers are searching for in between the workshops and shapes future training.”

“Our team is pretty obsessed with the data attached to it. We always want to know the open rate, how many people clicked the link. Right now, we’re averaging a 70% open rate on our weekly communication to the team with click rates hovering between 20 – 30%. For a manufacturing environment, we are proud of that. Before using ContactMonkey I wouldn’t have had any of that data.”

“Our team loves to be able to give us real time responses. We have a philosophy that feedback from our team is the engagement of our team. Silence is one of the biggest disengagement warnings for our team. Giving our team the chance to interact with pulse surveys monthly, comments weekly and ratings frequently has allowed us to informally check in on our team without sending another bulky engagement survey.”

“The thing I love about ContactMonkey is that it allows us to communicate more consistently with our team, but also be able to have the data to back it up. When we used to send out newsletters, we didn’t really have a way to see who did or didn’t open it, who clicked what and they couldn’t interact with the communication besides reply to me, which was super cumbersome.”

““You can condense your figures and say, “We’ve got X% open rate, we’re doing what we set out to do – our people are engaging with us.” It’s so much easier to see the value in having a platform that gives us measurables, gives us tangible figures.””

““…we can embed [videos]into ContactMonkey. They look amazing. And having that fresh, in-house content really increases the engagement levels as well.””

““Our first ContactMonkey communication was funny. We released a safety alert about tumble dryers. I started the subject line with a question, “Is your tumble dryer on the list? Almost instantaneously my phone starts ringing and employees start replying to our communication. From our point of view, it showed that the investment was worth it. People were responding.””

““We ask a question, it’s personalized, and that’s made all the difference.””

““You can say you want to engage people, but then how do you measure it? It’s not that I’ve got to justify my existence on it, but it helps. It’s nice to be able to stand over your approach, pull a report and say, “Having regular, relevant, engaging communication with our team is something we set out to improve and thanks to ContactMonkey, we can show that we certainly have and will continue to do so. “”

““…it’s the personalization that really does it for us. And it’s also the fact that we can be on brand. We can have our corporate identity and people start to recognize that similarity when it pops into their inbox.””

““We didn’t feel like we’d be just another account to the ContactMonkey team, instead, it felt like they were truly interested in actually supporting us to achieve our aims. We were left in no doubt that we could rely on the on-boarding team for support along the way””

““We have a very good overall engagement rate. We’re averaging around 69-70%.””

“Since adopting ContactMonkey, we’ve improved email engagement, gained actionable analytics, streamlined the email creation process, enhanced audience targeting, and reduced the time required to create, send, and report on internal communications. This has resulted in more effective and measurable employee communications.”

“ContactMonkey streamlined the process and provided the visibility needed to improve internal communications.”

“Before ContactMonkey, we lacked reliable email analytics, efficient email creation tools, audience segmentation, and actionable engagement insights. Communication performance was difficult to measure, and reporting was largely manual.”