Broadvoice

“"With all of the virtual appointments that are going on and people needing to work remotely on occasion, it was just the perfect match for what we needed,"”

““When I explained the issues that we were having and how busy our practice was and how important phone systems are, [Tracy] said [Broadvoice] is the company for you because of all of these capabilities that they have,””

““At OK Mobility, we continue moving toward a Contact Center that is increasingly professional, efficient, and focused on excellence in customer experience.””

“Our full-time staff members use the mobile app while on the go. I like it because it’s so easy to see everything from one place. Before the app, it was much more cumbersome to check my voicemail and missed calls. Now, I can carry my personal phone around and check everything from there.”

“We serve people who need vital resources. Using Broadvoice, we can be accessible to them without providing personal information. It allows us to be able to create a healthy work/life balance.”

“After implementation, when I used the phone for the first time, I thought, ‘This is so clear!’ It sounded like you were talking to someone face to face. It was impressive.”

“En los últimos 12 meses el número de donantes puntuales y socios regulares no deja de aumentar y en parte es gracias a tener un partner estable y escalable que nos acompaña en este gran reto.”

“Post Contact Analytics (PCA) has allowed us to significantly elevate our ability to analyze and monitor the contact center. Today, we have a cross-cutting, timely view of what customers are really telling us, enabling us to act faster, train better, and continuously improve our processes.”

“Over the last 12 months, the number of one-time donors and regular supporters has continued to increase, and in part this is thanks to having a stable and scalable partner that supports us in this great challenge.”

“I was surprised how painless it was. And if we wanted to change anything, we just got on the portal and changed it ourselves. Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute.”

“The people out in the field who use Broadvoice say it's so much easier to contact the store. It's important because the stores only check their emails as they have the time.”

“Trying to remember all the DIDs for a particular store was difficult. Our area managers love the b-hive mobile app, because when they are out in the field and they need to call a store, they just dial the store identifier. They do not have to build a contact list of all the DIDs. With everybody working remote, it's a great feature.”

“It really was a no-brainer in the end to go with Broadvoice for a variety of reasons, including ease of implementation, the call attendant, and intuitiveness of the web portal and app. Plus, customer service is always top-notch whenever I need support, which is rare.”

“It’s nice to get that call saying, ‘Hey, we could save you some money!’ When your provider calls to tell you about new features, it’s usually to upsell you and charge you more money.”

“The cost went down, and we didn’t lose any features – we actually gained a few features”

““We think of ourselves as a public school with a private school feel. So customer service, to us, is a huge piece of what we do, not only for our students but for our parents and our community as well.””

““We want to educate students to the best of our ability and provide them with an education that prepares them for the future, and not only have academic skills but also social [and] emotional skills,””

““Our biggest [concern] was having a reliable phone system that we could count on every day when we came into the office, and that if [there was] a problem, it would get quickly resolved,””

“Broadvoice has been one of the best things that’s happened to our practice. It’s been a huge time-saver and helps our patients connect with us and us to connect with them.”

“Until Broadvoice, we were still writing voicemail messages down and giving them to the correct person. It was a lot of manual labor and time. Broadvoice has been a game-changer.”

“The cool thing about [Bubble] is, for example, a customer says, ‘Hey, I have a question about my air conditioner. What can you do to help right now?’ And if they have any hesitancy about scheduling an appointment, we can say ‘Hey, we can send over some video links that might help first.’ That way customers are able to connect with us in real time. Then it’s more than just an appointment, we’re educating and communicating with them. And then we’re able to better connect with them. And that’s really powerful.”

“When they told us the open and response rate would be 90–95%, some of our team were skeptical. But almost all the texts were opened within fifteen minutes, and the rest within the hour. And because of that, we saw a 50% confirmation rate versus speaking to them on the phone. That let us know exactly how the day would shape up or what needed to happen that day based on our open and response rates. So, it’s a very, very powerful tool that really allows us to dial in our services... and it keeps everything tight, intact, and in order of what’s happening, in real time.”

““A solução Post Contact Analytics (PCA) permitiu-nos elevar, de forma significativa, a nossa capacidade de análise e monitorização do Contact Center. Hoje, conseguimos ter uma visão transversal, e em tempo útil, do que os clientes realmente nos dizem, permitindo atuar mais rapidamente, formar melhor e melhorar continuamente os nossos processos.””

“It’s nice to get that call saying, ‘Hey, we could save you some money!’”

“We used it on a weekly, three-day, and daily notice [for tune-up appointments]. It let us stay in touch with the customer.”