BigPanda

““The way BigPanda engaged during implementation made a huge difference,” Kim said. “They helped our team learn the platform and eventually own it.””

““I’m able to sleep at night because BigPanda is always watching my events,””

““[The AIOps tool] saves us a lot of time and lets us focus on resolving problems instead of combing through thousands of alerts to find out what the problems are. I’ve been at this game for over 20 years, and this is the first time I’ve had any real success in doing that. It’s really transformational and game-changing.””

“Don’t wait to start your AIOps journey once you are overwhelmed with alerts. Start early to get a single pane of glass to understand which monitoring tools you really need.”

““This collaboration takes advantage of the fact that we have identified standards around our IT operations using events and alerts. As new teams and tools come within our UCC, we’re able to have conversations with product owners to help them understand how beneficial it is for them to configure and develop their products and services into our standardized configurations leveraging BigPanda. It keeps our costs down from both a resource and operations management perspective.””

““Our culture has changed,” says Smith. “Now, instead of us going out and trying to discover where there are shadow IT groups or isolated dashboards, our internal customers are coming to us. They’re asking us, ‘How do we integrate BigPanda?’””

““Centralizing our operations with AIOps and BigPanda allowed us to have a much earlier MTTD, which gave us a head start to resolve operational incidents,” says Smith. “It all comes down to the availability of your services. And by leveraging AIOps, we can ensure the highest level of availability by making sure that we are aware of issues in our environment and are able to resolve them quickly. I’m proud that we achieved 99.8% availability in 2022—our best performance on record.””

““With BigPanda, we have reached an availability number of 99.8%, which is the best on record we have at IHG for our internal systems.””

““We want to identify the scenarios where we don’t even need a human engineer, then automate them,””

““The platform is easy to work with and get started, providing flexibility to integrate with existing platforms.””

““BigPanda has been a breath of fresh air into a minefield of alerts that left scale feeling unachievable,””

““Not only can we see the alerts, but we can evaluate them using correlation that recognized patterns, connected alerts, and led to fewer incidents,””

““The majority of what the network management team was looking at is gone now, simply by onboarding those alerts into the BigPanda platform,””

““Through the Open Integration Hub , BigPanda exposed our experts and their knowledge of the platform, allowing us to leverage it to identify the root cause of an incident and reduce the overall time of an incident.””

““The expertise was in the company already. BigPanda gave us a platform that allowed us to share that expertise across the business,””

““Within two weeks, we had a substantial reduction in alerts — and better alerts,””

““Through the Integration Hub, BigPanda exposed [our] experts and their knowledge in the platform, allowing us to identify the root cause of an incident and reduce the overall time.””

““BigPanda is now integrated directly with Jira. Anything we escalate is automatically becoming a ticket. This has given us new visibility and far more tangible data and has led us to better cross-team communication, which is helping with event status and tracking,””

““BigPanda Alert Intelligence has given us new visibility and far more tangible data. Ultimately, we were able to reduce email alerts by more than 90%,””

““It was unsustainable for us to properly manage and triage those email alerts. We’re heavily reliant on tools such as Jira and Slack. And without an AIOps solution, escalating events became a challenge for the team.””

““We are funneling all of our alerts and events through [BigPanda], prior to incident creation in our ticketing system. This has reduced the number of false positives in our system by 51%…. To get 51% reduction in that noise [with BigPanda] is a game changer.””

““The enrichment data that we process through BigPanda is allowing us to create more specific and insightful alert tags, which is helping us reduce the need for tribal knowledge. We get better context responses to alerts that are coming in and get the right teams involved for a far faster resolution time.””

““BigPanda has helped significantly with deduplicating, correlating, and automating our process. We have a better understanding of what is impacted throughout the organization and how to fix it quickly. This has been huge because it has given time and resources back to the NOC,””

““We’ve automated an average of 83% of alerts that come into BigPanda. Meaning the bulk of our alerts now get resolved automatically or receive a ticket without our team having to manually investigate it from beginning to end.””

““Integrating BigPanda’s [Alert Intelligence] into our NOC has drastically reduced our reliance on manual monitoring. We have an intuitive single pane of glass to triage our alerts. A powerful example of this is how BigPanda performed during our recent launch. During which we saw over 3,000 alerts that were reduced into 35 manageable incident tickets.””