Beyond20

“The values and culture you speak about translate to your client relationships. The manner in which you manage your team is consistent with our experience with your company. We reviewed the Beyond20 assessment with your team yesterday. They met us where we are at in a non-judgmental manner. The roadmap they have developed exceeded expectations and will make us a better company.”

“If it takes us half a day to do development work in ServiceNow, it probably takes Beyond20 about an hour to do the same work. We initially signed up for 100 hours of work with Beyond20 over six months. Without Beyond20, it would have easily taken us 200-300 hours to accomplish the same thing internally. And some items we would not have gotten to at all. The expertise of the resource we work with is invaluable and we learn from him as he “teaches us to fish.””

“Beyond20 helping us with the service catalog has been massive. Our Engagement Manager really helped us prioritize the many things we need to do to develop our ServiceNow roadmap and get the most out of the investment.”

“We have only worked with Beyond20 for six months, but even in that short time we’ve had some big wins. Compared to our previous vendor, Beyond20 is night and day in terms of expertise, knowledge, usefulness, and promptness.”

“We are taking a great step in the right direction towards establishing ownership of applications. Having Beyond20 help us with custom development work and teaching us the basics about ServiceNow is helpful for the firm and me personally. I’ve learned a lot from your team, I trust their opinion, and you’ve saved me time and stress.”

““Outstanding work everyone. You’re extremely good at what you do and made sure the test cases include every possibility. Your oversite during UAT is outstanding. We appreciate all your hard work!””

““Do you guys realize we had an event-less release for a call center infrastructure? When calls started hitting our platform, there were zero issues. That is unheard of! Your keen eyes and attention to details made this happen. Thank you for your team effort inside and outside the QA world to make this project GO LIVE a great success.””

“GREAT JOB EVERYONE—it was crazy at times, rapid pace and a lot of changes to keep up with, but this is MAJOR!! 14 weeks from kick-off to go-live. FIRST TIME EVER FOR ANY PROJECT in The City. Literally has NEVER HAPPENED BEFORE!!”

“I’m very pleased to hear from all of my team, that they are very happy with the implementation that you guys did for us with ITSM. I trust that you guys will do a good job with the rest of our roadmap.”

“The biggest takeaway from working with Beyond20 was that they gave us the knowledge we needed to mature. We now get answers to questions we never could before using ServiceNow. Beyond20 was willing to help us out and we’ve benefitted greatly from the partnership.”

“We wouldn’t have been nearly as successful with our ServiceNow implementation if not for Beyond20. It’s not about the technology, but the implementer. We got ServiceNow in place more quickly than we ever have before with other technology solutions.”

“It’s clear this system is going to be a game changer for all we need to manage. “I was so excited when I saw ServiceNow in the demos prior to go-live. That excitement is returning as we are learning the various functions and powerful features. … I just want to express appreciation for what we now have at our disposal to use: a modern, effective, and powerful system for managing our work. Working in ServiceNow feels so efficient, so good.””

“Beyond20 really listened and made adjustments to ensure ServiceNow met our business needs. Beyond20’s expertise with ServiceNow and understanding how Cherwell worked helped us overcome limitations of Cherwell and set up ServiceNow so it could support our current operations the way we wanted/needed.”

“These results would NOT have been possible without the tight coordination and short turnarounds executed on Beyond20’s part. You stayed focused and knocked this test plan out of the park! I appreciate all you did to make that happen.”

“We communicated a need to move our Phase 1 go-live up by several months. The Beyond20 team heard us clearly and really pulled through in getting our first phase live nearly three full months ahead of what was originally projected.”

““We just want to highlight that your team are absolute rockstars! Working with them has been a pleasure–they are patient, knowledgeable, and hard-working. Their ability to articulate intricacies along with providing big picture scenarios has been much appreciated!””

““Working with Beyond20 has been much smoother–and you all are actual SMEs. It is so much better than some others we’ve worked with that have just been clunky””

“Beyond20 helped make our move from a less sophisticated platform to ServiceNow smoother than expected. Things were kept on track with very good communication and consistent updates.”

“Beyond20’s team did a very good job of managing the aggressive project timeline we had established. We are looking forward to continuing our relationship with Beyond20.”

“Beyond20 has been very patient and flexible throughout the sales cycle and our implementation. The resources on our project are knowledgeable and experts in their field. We enjoy having a limited number of points of contact to keep things streamlined.”

“With the attention given to our particular security needs, the ease of scheduling since there was no outsourcing overseas, and the comfort level we got from the feeling Beyond20 really wanted to partner with us, I would recommend working with Beyond20 to anyone. Looking forward to our continued partnership with them.”

“The team’s level of expertise and knowledge was the best we’ve worked with. We’ve been really impressed with how the project’s gone, from doing a great job managing the project to delivering outstanding work on the development side. The team’s knowledge of the medical and academic worlds and translating that has been monumental to the project as well. To have resources who understand IT, Higher Ed, and have hospital knowledge tied to it was key for us. I couldn’t have asked for a better team to be put together for our use case.”

“I really appreciate the advisory nature of the relationship. Instead of just maximizing profits and upselling us, Beyond20 counseled us to start smaller and more controlled before implementing more involved ServiceNow modules. This allowed our IT team to fully hit the ground running and transition smoothly.”

“I have a long, varied, and very satisfying professional relationship with Beyond20. We started with training, implementing Cherwell, and now implementing ServiceNow. Through each new project the same excellence and professionalism has remained, the work gets done quickly and all of mine and the board’s questions get answered.”

“The biggest takeaway from working with Beyond20 was that they gave us the knowledge we needed to mature. We now get answers to questions we never could before using ServiceNow. Beyond20 was willing to help us out and we’ve benefited greatly from the partnership.”