Base Camp

“Your quick response and information was perfect. Thank you so much. Have a great day!”

“Your customer support was quick and helpful as always. Can’t think of a company I have a better relationship with :)”

“Everything was perfect — the team responded quickly, investigated the issue and provided a bug fix within a few days.”

“Sascha is so friendly, helpful and kind. They shared links to things so I knew exactly what to do to get my problem resolved and they were so pleasant to email back and forth with. I looked forward to seeing their name pop up in my inbox and I secretly hope I run into another Basecamp issues and get them to help me fix them! haha!”

“Wow, quick answer and great service. Basecamp always the best, 100%. Thanks again!”

“Quick and kind responses that truly shows you take the time to read what has been written. I feel seen and heard :)”

“Top-notch support from Jayne on Monday. She recommended that I use Card Table for my product roadmap (I didn’t know there was such a thing in Basecamp!) and provided very useful links to a video and help resource. Great job! Thank you :)”

“Tony was wonderful in helping me with my question. Kudos to him =) I love Basecamp!”

“Robert has been very responsive and even went beyond just saying the issue isn’t a Basecamp issue — he looked into OneDrive functionality to help point me in the right direction to nail down a resolution. I appreciate his help and the excellent support Basecamp has provided to us through his work. Give him a raise!”

“Thank you for being so responsive, I appreciate your quick reply! :)”

“My question was answered promptly and with complete information. Wonderful customer support!”

“You guys keep beating your records for exceptional customer service! Jillian is the quickest draw in the mid-west.”

“Robert is the best! You don’t pay him enough. He’s a real person and is helpful. Or he’s a really good bot.”

“Incredible service, super knowledgeable, overall amazing! Give this girl a raise.”

“Great response, very helpful, loved knowing that Chris is also in the UK, and whereabouts! :-)”

“Ryan was a pleasure to work with on my 2FA issue. Very professional, oriented on solving the problem with great attitude and polite communication!”

“Sascha quickly answered my question this morning. As always, Basecamp provides great customer support!”

“Great customer service and professional follow up from Dana. Appreciate the thoughtful communication.”

“Thanks for the quickly reply! Even before I committed to pay. That’s impressive! I’ll take a look on the resources.”

“Fast clear response. This is excellent customer service. Thank you for the outstanding support. Have an awesome day.”

“I had two separate issues with two platforms Basecamp and Zoominfo. Basecamp was QUICK and solved my problem ASAP. Zoominfo is still taking their sweet time despite us having premium support. Kudos!”

“My solved the problem with the Basecamp user with lightning speed. Basecamp is fortunate to have such efficient, helpful and pleasant people on its team!”

“My was excellent and assisted me in taking care of the issue quickly. Thanks for the amazing service.”

“Ashley may as well be a synonym for ‘efficiency’. Quick, easy solution. Could not ask for more.”

“Jane was wonderful and incredibly helpful, quite refreshing to have a company actually listen, respond, and collaborate. Thank you.”