Base.ai

“It really felt like EverAfter by Base AI was the only one that was going to be complementary to what we have built internally.”

“We unlocked scale by shifting human effort to where it matters most, while giving customers a digital experience that's just as powerful, personal, and effective.”

“QBR has been a game changer for us. Every customer deserves that level of treatment, and now we can actually deliver it.”

“We wanted to scale personalized experiences for every customer, but it's very difficult to do that at scale without EverAfter by Base AI.”

“They feel empowered to take control of their own journey, and we can focus more on the strategic part of the relationship instead of answering everyday logistical questions.”

“We've found that deliverables shared via EverAfter by Base AI are self-explanatory, significantly reducing the volume of questions we receive.”

“We really were looking for a way to streamline and create a self-service experience, and your platform is the one that allowed us to do that on our terms.”

“Having a platform that helps us connect with our customers on a deeper level is just so rewarding. There's an excitement, an energy, celebrating our customers and making them a little bit happier in their day. It's really special.”

“We present to leadership every single week and month. Now I can show which customers are influencing revenue and which accounts are providing the most references. Tying advocacy to dollars is something we could never do before.”

“People want to be the top dog at their company. They talk to each other on LinkedIn: 'you overtook me in spot number one!' They get rewarded, it's fun, it's engaging. So many advocates tell us they start their day with Phenom Phans.”

“Finding advocates, surfacing signals, knowing what customers need and when they need it: you cannot do that at scale without the technology. Before Base AI we had nothing, and the need kept arising, over and over.”

“Our references lived in Salesforce, unmanaged and outdated. Nobody was using it. We couldn't track who was doing what, and we were burning out the same advocates over and over.”

“Base has everything that we need. It's a single platform for all of our advocacy functions, and the scalability and flexibility goes along with that.”

“EverAfter by Base AI gave us the infrastructure to operationalize a personalized experience, backed by data, across a large segment. The results proved Okta could deliver personalized, data-driven programs at scale, and improve the customer experience without relying on one-to-one human support.”

“We needed a platform that could dynamically personalize recommendations, based on real-time product usage and customer goals. EverAfter by Base AI made that possible.”

“EverAfter by Base AI checked all the boxes. It let us capture business goals and sync with Databricks, Gainsight, and Salesforce. No new silos. No added CSM work.”

“Base has been a fantastic tool for us. It has empowered us to reach out to our customers, work closely with them, and amplify their voices within our organization.”

“The key to a successful customer-led experience is adaptability and collaboration,”

“Our customers have told us that they feel more connected to our brand. They can easily find the resources they need.”

“Now we're seeing interest from other departments, product, marketing, even sales, who want to use the hub with customers,”

“When you deliver content like this, people tend to click more. It creates much more curiosity,”

“Using a no-code AI solution like EverAfter by Base AI gave us the freedom to design any experience. I don't need to go to our design or product team anymore. I can translate what I have in my head directly into the hub.”

“Now, instead of preparing slides, we just open the hub and review what's already there.”

“We evaluated three or four different vendors. What we liked about the Base team is that they were open to ideas, open to conversations around what was on the roadmap now, but also what could be built in the future.”

“I kind of think of it like I have a 300-person sales team running around trying to get people to sign up for the customer advocacy program.”