allpay

“The onboarding process was structured, collaborative and efficient. allpay’s team worked closely with us to configure the system to our workflows and ensured our staff felt confident using the platform from day one. Training was clear and practical, and the dedicated account management support meant we could quickly refine processes as usage grew. The speed of implementation and ongoing performance insights have enabled us to embed Pay-by-Link Plus into our income management strategy with minimal disruption.”

“Pay-by-Link Plus has transformed how we engage with customers around payments. The simplicity of sending a secure link by SMS or email has improved the customer payment journey and its adoption has exceeded our expectations. allpay’s understanding of the social housing sector and their commitment to delivering measurable results made them a trusted technology partner.”

““Overall, the migration has been seamless for the business with allpay doing an excellent job with transferring all the mandates across to its service. allpay’s any day, any frequency Direct Debit service allows tenants to pay their rent on their preferred day giving them a greater amount of flexibility to make their payments on time. The managing of its payment facility allows the tenants to be fully relaxed in knowing that their money will be collected by Bron Afon automatically on their selected date.””

“Working with allpay has enabled us to offer a seamless and convenient payment experience to our customers. Their extensive payment network and reliable service have been instrumental in helping us improve accessibility and engagement, ensuring that our customers have flexible options to manage their repayments.”

“The implementation process was straight forward. allpay delivered system demonstrations and worked with us to ensure our needs were met to develop the necessary solution design documentation. The system was tested and supported in addition to post go-live support. Excellent support has been provided throughout implementation, training, go-live and our year end processes.”

“The whole implementation has gone really smoothly and much quicker than we originally thought it might be. The fact that the integration was already there and we already processed payments using allpay made it easier, but it was nice to have such good feedback about how proactive and professional allpay had been.”

“The training provided was comprehensive and the videos allpay provided were great. We were then able to train all staff taking payments in around an hour. As a result of the solution being integrated into the Callpay system that staff already use, it was very straightforward. There’s an additional window that opens within Callpay during the payment process and the feedback from staff is that it is intuitive and easy to use. We also appreciated the onsite assistance allpay provided before and after go-live. In total the implementation was around three to four weeks.”

“We looked at half-a-dozen providers, but with the integration benefits allpay could provide, the assurance that it and Eckoh offered, and that we would receive payments within the daily allpay files as we currently do now – we went with allpay. Some of the other providers also required the group to be doing a certain volume of transactions, but allpay was flexible with its approach.”

“allpay’s Pay-by-Link solution is quick, efficient, and simple to use. It’s also customer friendly. I like that you can see if the payment link has been opened or paid by the customer which is quite helpful and allows us to move on with the next process of lettings.”

“One of the biggest benefits to Callpay and Call Masking for us is that around 20 more colleagues can now have their calls recorded securely, which wasn’t possible before due to PCI compliance. That’s a huge improvement for our processes.”

“Since adopting the allpay system, the Customer Service team has experienced significant improvements in efficiency. It streamlines the payment process by reducing unnecessary steps for advisors, improving efficiency, and sending receipts to customers is now much simpler.”

“We’ve seen steady usage and no negative feedback on Pay-by-Link so far. Once teams got used to the new flow, it quickly became a reliable, secure option for sending payment requests.”

“allpay has played a key role in helping us modernise and streamline how customers manage their payments. Their solutions have significantly reduced the manual pressures on our teams while giving customers more choice, convenience and confidence in how they pay. It is a partnership that continues to support our commitment to delivering excellent services and improving the customer experience.”

“Working with allpay has transformed how we manage payment collections. Their accessible range of solutions has significantly reduced the manual workload for teams while giving customers more convenient and flexible ways to manage their payments .”