AKUVO

““For a couple of years, we’ve been very reactive in our delinquency. Now I feel like the tide is changing—we’re becoming a little bit more proactive.””

“The support has been and continues to be fantastic. I couldn't be happier to be on the AKUVO Platform.”

“The system was so intuitive that in just 2 hours our collectors understood how to use AKUVO's Platform.”

“I was very impressed with the speed in which the tickets got picked up and how responsive the entire AKUVO team was post-live .”

““This was probably the smoothest project I've ever been a part of. I really appreciate the effort and time put in by the AKUVO team. Their personal touches throughout the implementation process really made us feel valued.””

“The partnership between MSU FCU and AKUVO has not only met but exceeded all expectations, providing a seamless and positive experience for the credit union and its members.”

“The speed at which tickets were addressed, sometimes within the same day, was notable and contributed to an overall positive experience for MSU FCU.”

“Every release brings new features, and the AKUVO team is responsive to our requests. The quick turnaround on adjustments, improvements, and prompt resolution of tickets exceeds our expectations.”

“We have found some very quick wins and efficiencies and we know that there will continue to be more as we continue using AKUVO’s Platform,”

“Our specialists are loving the automation of letters. We can now batch process those, freeing up time for our specialists to focus on their work.”

“Now, with all inclusive our IT team or system admins can focus on other things. Tasks like provisioning access to a new user or making a configuration change, which used to take significant effort in-house, are now streamlined with just an email to AKUVO’s Loyalty team.”

“The devotion of the AKUVO team to ensuring a smooth implementation process was second to none, allowing us to support our teams appropriately throughout the transitions from implementation, to go-live, and beyond.”

“The team's willingness to pick up the phone for quick conversations and their timely responses in other channels demonstrated a commitment to effective communication, building a strong relationship with MSU FCU.”

““The whole point of the system was to make their lives and their work a little bit easier.””

““We needed to upgrade our systems to become much more efficient, identify redundancies, and eliminate paper.’’”

“Virtual Collector is allowing my team to prioritize meaningful conversations with members who need help, rather than spending time on routine follow-ups. The efficiencies we’ve gained are incredible. And at just $0.01 per dollar collected, the return on investment speaks for itself.”

“This has been a big win—not just for me, but for the bank”

“What used to take 30–40 minutes now takes 8 seconds. We can make two outbound calls and close the file in the time the old process would take to even start”

“The platform and the results, from a debt recovery aspect, are getting a positive reception bank‑wide.”

“If I’m given something, I’m never left hanging for an answer. The communication and its speed have been fantastic.”

“What I had to provide wasn’t extensive, and at no point did I ever feel weighed down by the process.”

“This was by far the easiest implementation I’ve been part of”

“"Having a managed experience is extremely advantageous for someone like me. It's invaluable to have AKUVO's experts assisting me with any post go-live items, particularly with configuration changes."”

“The AKUVO team understands credit unions, speaks our language, and makes every interaction easy.”

“AKUVO isn’t a vendor: they’re a partner. The platform enforces our policies and workflows, and delivers exactly what we need without the complexity or cost of the big providers.”