Zingtree

““Zingtree far exceeds my expectations. It’s a dream come true.””

““I quickly saw we could use Zingtree for so much more,” he notes.”

““Zingtree is a very easy, flexible, adaptable tool,” he concludes. “It will increase your service levels and reduce costs, easily. It almost feels like magic.””

““With Zingtree, you can get a customer to the answer in five clicks – with no back-and-forth,” McDonald says. “That’s been very powerful for us.””

““Zingtree is definitely effective,” says Graziano. “If you want an automated tool and don’t want to hire developers to build it, get Zingtree instead.””

““Before, we looked at patient feedback; people would complain about our operators,” Bozeman-Bailey reports. “Today, that negativity has been eliminated. It’s been an extreme difference – just a complete turnaround from the days when we were relying on paper to answer patient questions.””

““Zingtree lets you present the company the correct way, consistently. That helps you get the reputation you want, and to build both the right first impression and the right lasting impression. “With Zingtree, everything you need is right there.””

““We convey professionalism – a professional, educated response – and people like that,” explains Bozeman-Bailey. “It sounds easy, but it’s not.””

““One of the things we love most about Zingtree is the ability to continuously update information as we go. If a doctor switches floors, or a clinic changes hours, or COVID guidelines evolve, we know we can put that information into Zingtree and disseminate it to the entire team instantly. We’re better equipped to serve our patients with consistent, cohesive messaging as developments occur in real time.””

““Zingtree has been an exceptional help with call times,” says Bozeman-Bailey. “It’s why Zingtree is worth the funding. The CFO was in total agreement when we presented it because the impact is so clear. We’re dealing with things that need to be expedited and done correctly.””

“It makes it easier for your agents to do their job,” she concludes. “If you have the budget to get Zingtree, totally do it.”

“Zingtree lets agents walk-through and take the next step based on the interaction with the customer, so we don’t have to teach people all the little-bitty parts of the job every time,” states Aufdermauer.”

“Updating workflows is so much easier with Zingtree,” Aufdermauer explains. “My team really missed being able to update our information and processes without third-party help. When we lost Zingtree, we would have to email the dev team every time and have them take action just to make a simple change.”

“Our agents love being able to click right through a tree while they’re on a call,” Aufdermauer says. “They have to think less on tickets and can concentrate on the interaction with the customer instead.”

““Zingtree's introduction marked a turning point. It not only improved our key metrics but also transformed our approach to customer service and agent training.””

““We Googled for solutions and stumbled upon Zingtree. The demo amazed us, and we immediately got to work. With no training, my colleague and I built out the flow for our agents. This hands-on experience with Zingtree demonstrated its ease of use and potential impact on our processes.””

“We want to meet agents where they are – with the right guidance, the right data, and zero unnecessary clicks. Zingtree’s structure gives us a way to expand confidently across systems, channels, and teams.”

“We didn’t just automate – we standardized. Zingtree helped us bring consistency and accuracy to the way we operate across teams,”

“Our agents are already in Salesforce, so having Zingtree right within the tool they’re already using is a fantastic value. It makes the agent’s job flow easier and keeps everything in one place, so they can stay focused on the call instead of jumping between systems.”

“We had good content, but it was scattered. Zingtree helped us bring it all into one place and make it stick,”

“Go for it. To have a tool that's live, it's interactive, it's always up to date, that can be used by people across the business... there's very few tools that can be implemented that can have as positive an impact as Zingtree.”

“After a thorough review of the tool we knew that Zingtree would be able to meet our current needs as well as giving us additional complexities,”

“I really see Zingtree not as suppliers but as business partners... we often call upon their support, knowledge, and experience.”

““Before Zingtree, even small updates took days or weeks. Now, the business can make those changes immediately, with confidence that compliance is baked in.””

““Instead of agents stopping to look up state-specific disclaimers, Zingtree detects the customer’s state and automatically routes them through the right flow. Compliance isn’t bolted on—it’s built in.””