ActivTrak

““Don’t focus on the people at the bottom. Focus on the whole story — because ActivTrak tells you lots of good things,” Ericson said.”

““We found the more data you see, the better off you are.””

““We didn’t have that boots-on-the-ground, day-to-day visibility into whether someone was working eight or nine hours… or sixteen.””

““There’ve been a couple of use cases where you could see pre-conversation… something isn’t right. Post-conversation — right on track,” said Ericson.”

““ActivTrak acts as a backstop to tell me that people are using tools they probably shouldn’t be, so we can go ahead and address those gaps,” said Ericson.”

“The best part is we’ve been able to come in as a solution provider to clients when they have the need to monitor. We get to look at this and say we’ve got a valid solution. The clients love the monitoring and we have no qualms about implementing it.”

“The set up process for ActivTrak takes seconds. It’s very easy to do, and the administrative console is a breeze.”

“[ActivTrak] supports the notion that our employees are adults, and we trust them to do what they need to do. That means giving employees the flexibility to adjust their work schedules around family needs. Employee retention has increased since we employed ActivTrak.”

“Employee productivity monitoring data helped me validate that people who work from home are more productive. Now, instead of pushing people to come back to the office, we’re actively hiring people from other states to work from home.”

“We sought to validate hours worked and ended up getting additional visibility into the quality of time worked. We can now effectively measure productivity, focus, and collaboration. Furthermore, we can incorporate these metrics into our business dashboards to understand the activities that drive results. ActivTrak is now a critical part of our hybrid team management and has a significant role in driving our contact center efficiency and performance improvement.”

“There are fantastic videos and resources right on the ActivTrak site,”

“You simply cannot have the full story without using a tool like ActivTrak.”

“It’s really changed our culture and helped people be more thoughtful about how much time they spend on meetings. We’ve definitely saved money in this area.”

“I don’t feel comfortable going to my senior leadership and saying I need another full time employee without ActivTrak reports,”

“ActivTrak helps you understand what people are doing every single day, from ‘Are you pinging people on Teams all day’ to ‘Are you only using some resources because you didn’t get the training you needed on others’. It’s the Cadillac of workforce analytics.”

“ActivTrak provides the essential visibility that I need to ensure the success of my customer support team while also ensuring a quality of services expected by our customer base. It has truly transformed the way I manage performance and process across my hybrid team. I’ve got visibility into effort and results side by side.”

“ActivTrak shows us whether we use the thousands of dollars we spend monthly on various software tools efficiently, helping us make smarter vendor decisions and eliminate unused subscriptions.”

“The key is going into this with the right mindset—one grounded in transparency, fairness and openness. Workforce analytics isn’t about control. It’s about aligning the needs of the business with the needs of your employees. When expectations are clear and met on both sides, you end up with a stronger culture, a more productive team and ultimately a high-performing company. At Echo, that mindset has made all the difference.”

“Every industry has its own culture and work rhythms, so being able to compare against relevant peers — without exposing any company-specific data — made the insights far more actionable. It helped us frame where we’re doing well and where there’s room to improve.”

“One of the biggest misconceptions about productivity tracking is that it’s a tool for micromanagement. That’s not how we use it.”

“We’ve realized over $1M in annualized labor savings through optimized capacity allocation — and that number is just going to continue to grow.”

“The biggest benefit we’ve seen is it’s allowed our managers to take a look at the different business processes and tools we’ve provided our employees and have those conversations in terms of, are you spending time in the right type of tool, are you focused on what’s most beneficial to the company, or are there areas where we can improve? It really opened the line of communications, not only with the managers and the direct employees, but even multiple levels up.”

“Eighty percent of the employees we have conversations with come back around to being highly productive.”

“We measure revenue by headcount and have had a constant increase in that, translating to $6.82M in added value through expense reduction and revenue gain. We’re talking about a 122X ROI which is practically unheard of. I will only move forward with a project if I can find a 6-10X increase in ROI, and this one blew it out of the water within two months.”

“For some positions, understanding productivity is quite easy — you can look at sales results, the number of phone calls made, etc. but for other positions, it’s harder to come up with those KPIs. You need to have some leading indicators that help you understand, What are people doing with their time? What are they doing on their computer? Are there security risks? What different tools and technologies and tools are they using? From maximizing productivity to maximizing security, ActivTrak was able to do all of that for us.”